Penny Rounding

Cash Payment Penny Rounding – FAQs

We are already experiencing limited availability of pennies from our banking partners. Based on current supply guidance, pennies may become unavailable at MES as early as May 2026.

To prepare for this transition and minimize disruption for our customers, MES has implemented a penny rounding system for cash payments. The system will take full effect on June 1, 2026.

Due to nationwide updates in coin circulation, pennies may not always be available to provide exact change for cash transactions. To continue offering a smooth, convenient cash payment experience for our customers, MES has implemented a new penny rounding system for cash payments.

What is Penny Rounding?

When paying with cash at MES and pennies are not available, payments will be rounded up to the nearest nickel, and change will be provided in increments of $0.05.

Any rounded amount ($0.01-0.04) will be credited to the customer account and applied to a future bill.

What is the Cash Payment Penny Rounding system?

The Cash Payment Penny Rounding system allows cash transactions to be completed when pennies are unavailable by rounding payments up to the nearest nickel ($0.05). Any rounded amount ($0.01-0.04) will be credited to the customer account and applied to a future bill.

When does Penny Rounding apply?

Penny rounding applies when a customer pays with cash and pennies are not available to provide exact change.

How does Penny Rounding work?

When a customer pays with cash and exact change requiring pennies is not available, the payment is rounded up to the nearest nickel ($0.05). Any rounded amount ($0.01-0.04) will be credited to the customer account and applied to a future bill.

What happens due to Penny Rounding?

Any rounded amount ($0.01-0.04) will be credited to the customer account and applied to a future bill.

Can you give an example?

For example, if a customer’s bill is $100.01 and pennies are not available, the payment would be rounded up to $100.05, with any rounded amount ($0.01-0.04) credited to the customer account and applied to a future bill.

Does this update affect credit, debit, or check payments?

No. Credit cards, debit cards, and check payments are not affected by the Cash Payment Practice Penny Rounding.

Why is MES implementing this?

Nationwide updates in coin circulation have reduced the availability of pennies. This approach helps ensure cash transactions can continue to be processed smoothly.

Where can I see my credited amount?

Any rounded amount ($0.01-0.04) will be credited to the customer account and applied to a future bill.

When does the Cash Payment Practice Penny Rounding take effect?

This practice takes effect on June 1, 2026.

Who can I contact if I have questions?

MES’s Customer Service team is available to assist with any additional questions.

Phone: (270) 753-5312, ext. 3900

Email: customerservice@murrayelectric.net